Refund and Returns Policy

Last updated: 1 january 2026

At Kenek Hosting (https://kenekhosting.online), we want our customers to be satisfied with our services. This Refund and Returns Policy explains when refunds are available and clarifies that digital services cannot be “returned” like physical products.

1. Nature of Services (No Physical Returns)

All products and services sold by Kenek Hosting are digital services (such as hosting, domains, VPS, and online services). Because of this:

There are no physical items to return
Access to services begins immediately after payment and activation

Therefore, our policy focuses on refund eligibility, not returns.

2. Eligibility for Refunds

Refunds are only provided under the following conditions unless otherwise stated on the product page:

Shared Hosting: Eligible for a refund within 7 days of initial purchase
VPS / Dedicated Servers: No refunds after the service has been activated
Domain Registrations: Non-refundable once registered, transferred, or renewed
Add-ons, Licenses, Setup Fees: Non-refundable
Promotional or Discounted Services: May be non-refundable (as stated on the offer page)

3. Cases Where Refunds Will Not Be Granted

Refunds will not be issued if:

The service has been used for abusive, illegal, or prohibited activities
Your account is suspended due to violation of our Terms or Acceptable Use Policy
The refund request is made after the eligible refund period
Fraudulent activity or payment abuse is detected
You simply change your mind after using the service

4. How to Request a Refund

To request a refund, please contact our support team:

Email: support@kenekhosting.online

Include your order number and reason for the request. If approved, refunds will be processed to the original payment method.

5. Refund Processing Time

Approved refunds typically take:

5–10 business days (depending on Stripe, PayPal, or your bank)

6. Policy Updates

We reserve the right to modify this Refund and Returns Policy at any time. Updates will be posted on this page.

About Us

Welcome to Kenek Hosting

Kenek Hosting is a digital services provider offering reliable and affordable hosting solutions for individuals, startups, and businesses. Our goal is to make online presence simple, secure, and accessible to everyone.

What We Offer

Web Hosting Solutions
VPS & Cloud Hosting
Domain Registration
Business Email Hosting
Website-related digital services

Our Mission

Our mission is to provide high-quality hosting services with honest pricing, reliable uptime, and responsive customer support.

Why Choose Us

Affordable pricing
Secure and stable servers
Easy-to-use services
Friendly customer support

For any inquiries, contact us at support@kenekhosting.online.

Disclaimer

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The information provided by Kenek Hosting on https://kenekhosting.online is for general informational purposes only. All information is provided in good faith; however, we make no representation or warranty regarding the accuracy, reliability, or completeness of any information on the site.

Kenek Hosting is not responsible for:

Any errors or omissions in content
Temporary unavailability of the website
Losses resulting from the use of our services or website

Your use of the website and services is solely at your own risk.

Acceptable Use Policy (AUP)

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This Acceptable Use Policy defines the rules for using Kenek Hosting services responsibly.

You agree NOT to use our services for:

Hosting malware, viruses, or harmful software
Phishing, scams, or fraud activities
Sending spam or bulk unsolicited emails
Hosting illegal or copyrighted material without permission
Adult or restricted content without prior approval
Any activity that violates applicable laws

Violation of this policy may result in immediate suspension or termination of your services without refund.

Contact Us

If you have any questions about our services or policies, you can contact us using the details below:

Website: https://kenekhosting.online
Email: support@kenekhosting.online

We aim to respond to all inquiries as quickly as possible.

Cookie Policy

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Kenek Hosting uses cookies to improve user experience and website performance.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

How We Use Cookies

We use cookies to:

Remember user preferences
Analyze traffic and improve performance
Enhance overall user experience

You can disable cookies in your browser settings, but some parts of the website may not function properly.